Customer Care Supervisor

Responsibilities

• Ensure smooth day-to-day order operations in the Medical Device industry
• Lead and develop a team of agents
• Drive continuous improvements and collaborate with key stakeholders
• Support daily effective order reimbursement processes
• Identify opportunities for operational process efficiencies
• Conduct effective resource planning within workforce management and forecast logic
• Monitor and improve employee quality requirements
• Coordinate and initiate conference calls and Webex meetings
• Special projects as assigned on an international level

Requirements

• 5-7 years’ experience in order management and/or back office team lead competence
• Living and working in Germany is mandatory
• Experience of working in a back office & order management environment in the medical industry as a people manager and leader
• Degree or relevant experience
• German and English language skills are mandatory (C1-level English)