Customer consultant/salesperson in the Telekom Shop (m/f/d/x)

Job ID: Customer consultant/salesperson in the Telekom Shop (m/f/d/x)MannheimJunior entryRegularDeutsche Telekom Privatkunden-Vertrieb GmbHAbout the positionAs Seller Shop I (m/f/d) at Telekom Shop Mannheim, you are the face of our brand and the first point of contact for our customers. In this role, you combine first-class advice with a passion for modern technologies such as smartphones, tablets and smart home solutions.Your main tasks:Customer advice & sales: Individual and solution-oriented advice on innovative telecommunications products in the areas of mobile communications, fixed network and TV.Show sales strength: Targeted use of cross-selling and upselling potential and conclusion-oriented negotiation to achieve joint shop goals.Service excellence: Professional and solution-oriented complaint and complaint management for sustainable customer satisfaction.Shop design: Appealing product presentation (visual merchandising) and active participation in an inviting shop atmosphere.System support: Reliable and conscientious operation of cash register systems and maintenance of customer data in our CRM tools.That's what you bring with youSales experience: First professional experience (1—3 years) in customer-oriented sales, ideally in retail or shop environmentsProduct enthusiasm & telecommunications: Profound knowledge and passion for mobile, fixed network and TV products as well as smart home technologiesSales talent & financial strength: Enjoyment of active customer advice, convincing cross-selling and upselling and confident negotiation skillsService and complaint expertise: High customer orientation and professional, solution-oriented handling of complaints and complaintsSystem and checkout experience: Safe use of common cash register and CRM systems for smooth shop processesCommunication & team spirit: Fluent written and spoken German as well as a strong team spirit in lively everyday shop lifeBeneficial areFirst practical experience in a telecommunications or IT environmentKnowledge of current cash register systems and CRM softwareInterest in innovative smart home technologies and the latest smartphone trendsExperience in visual merchandising and appealing product presentationBasic English language skills or other foreign languages for advising international clientsWhat we offerAttractive remuneration: Fair fixed salary under collective agreement (EC3/KS1) supplemented by performance-based commission and bonus paymentsEmployee discounts: Exclusive discounts on own products and tariffs (mobile, landline, TV) as well as discounts from numerous partner companiesModern work environment: A well-equipped Telekom shop in the heart of Mannheim with the latest smartphones, tablets and smart home technologiesContinuing education & development: Comprehensive induction as well as continuous training and career opportunities in salesWork-life integration: Reliable deployment and shift planning for a good work-life balanceRetirement planning & health: company pension plans and health promotion offersStrong team: Collegial cooperation and an open feedback culture in everyday shop lifeAbout Deutsche Telekom Privatkunden-Vertrieb GmbHWe are the face of Deutsche Telekom. Inspiring and advising customers is our job; you can experience innovations live with us. Are you open to technology and people anyway? Then come and join us! We offer plenty of prospects.Is this job made for you? Then take advantage of this opportunity! Please apply online. Severely disabled people are given priority if they are equally qualified. We are looking forward to seeing you!Your application for job advertisements outside Deutsche Telekom AG can also be processed outside Deutsche Telekom AG in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach personnel file relevant documents, in particular civil service assessments, to your application. However, you are free to provide these documents voluntarily.Job BenefitsFinancialFair fixed salary under collective agreement (EC3/KS1)Performance-based commission and bonus paymentsLifestyle & WellnessExclusive discounts on own products and tariffs (mobile, landline, TV)Discounts from numerous partner companiesHealth promotion offersProfessional DevelopmentComprehensive inductionContinuous training and career opportunities in salesWork-Life BalanceReliable deployment and shift planning for a good work-life balanceFinancial - RetirementCompany pension plansOffice PerksModern work environment with well-equipped Telekom shop with the latest smartphones, tablets and smart home technologies
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