Customer Enagement Manager - BAWÜ

Make an impact in a specialist healthcare market

Our client is seeking a Customer Engagement Manager to support the launch of an innovative therapy within a specialist healthcare area. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals to drive product adoption and enhance patient care.

Responsibilities:

Stakeholder & Account Management

• Develop and maintain strong professional relationships with healthcare experts and multidisciplinary care teams across specialist treatment centres.
• Map, engage, and influence key stakeholders involved in the patient journey, including hospitals, specialist physicians, nursing teams, healthcare networks, advocacy groups, and regional healthcare leaders.
• Gain a strong understanding of local referral pathways, treatment frameworks, and account dynamics to support effective engagement.

Product & Market Engagement

• Partner with internal commercial and marketing teams to implement customer-focused engagement strategies.
• Deliver accurate, compliant, and evidence-based product information to healthcare professionals.
• Maintain an in-depth understanding of the therapy area, clinical evidence, treatment standards, and competitor landscape.

Territory Planning & Execution

• Create and implement customer engagement plans designed to support business objectives and sustainable market growth.
• Identify opportunities to expand account relationships and increase awareness within the territory.
• Coordinate educational activities, sponsorship opportunities, and scientific meetings that encourage knowledge sharing and professional collaboration.

Business Development & Customer Support

• Promote products responsibly and in line with industry regulations and company policies.
• Support healthcare professionals by providing relevant information regarding product benefits and appropriate use.
• Utilise multiple engagement channels, including face-to-face meetings, virtual interactions, webinars, email, and telephone communication.

Market Intelligence & Reporting

• Monitor industry developments, customer trends, and competitor activity within the assigned territory.
• Analyse market information and transform insights into actionable recommendations.
• Share relevant field intelligence with management and cross-functional teams to support strategic decision-making.
• Maintain accurate reporting and territory records.

Compliance

• Ensure all activities comply with applicable legal, ethical, regulatory, and company requirements.
• Demonstrate integrity and professionalism in all customer interactions and business activities.

Key Skills and Requirements:

• Degree in Life Sciences, Pharmacy, Biomedical Sciences, Business, or a related discipline.
• Pharmaceutical sales accreditation and/or relevant scientific qualification.
• Ability to confidently communicate scientific and clinical information to healthcare professionals.
• Strong relationship-building, networking, and stakeholder management skills.
• Commercially minded with a proactive and results-focused approach.
• Excellent planning, organisation, and territory management capabilities.
• High levels of accountability, professionalism, and ethical conduct.
• Strong analytical and problem-solving skills.
• Ability to work effectively within a changing and evolving healthcare environment.
• Fluent in German and English, both written and spoken.
• Willingness to travel extensively within the assigned territory, including occasional overnight stays.
• Residence within the territory is advantageous.