Customer Experience Manager (Fully Remote)

• Own and continuously improve the customer experience quality framework across support interactions.
• Analyze customer feedback and operational data to identify recurring issues and improvement opportunities.
• Monitor and report on CX metrics such as CSAT, CES, NPS, and ticket trends.

Requirements:

• Minimum 2 years in Customer Experience Operations or Support Operations roles.
• Strong analytical skills and ability to identify root causes.
• Competitive salary range: €30,000 – €40,000 annually.
• Employee Stock Options program.
• Flexible work arrangements including remote, office, or hybrid options.

Partner Company

It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.