Customer Experience & Operations Coordinator (Fully Remote)

• Deliver exceptional customer support across email, SMS, and other channels.
• Communicate order updates and resolutions proactively and professionally.
• Maintain a polished communication style reflecting the brand.

Logistics & Operations Coordination:

• Monitor order fulfillment and shipping progress across the supply chain.
• Proactively investigate delayed or missing orders.
• Liaise with warehouses and logistics partners to resolve issues.

Inventory & E-commerce Operations:

• Monitor inventory levels and flag low-stock products.
• Assist with inventory planning and re-order coordination.
• Support Shopify operations including product creation and updates.

Project Management & Process Improvement:

• Own follow-ups and track ongoing projects and operational priorities.
• Surface risks and blockers before they impact customers.
• Help build and improve systems and workflows.

Assist World

Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.