Customer Lifecycle Management - Junior Officer

CUSTOMER LIFECYCLE MANAGEMENT – JUNIOR OFFICER

At Advanzia Bank, we help our customers get the most out of their credit card experience. As a Junior Customer Lifecycle Officer, you’ll join a data‑driven team that shapes how our customers discover, activate and use our products and how we keep them engaged over time.

This is an ideal role for someone starting out in marketing, product or analytics who wants hands‑on experience in customer communication, campaign management and commercial optimisation.

This opportunity is a full-time CDI contract.

ABOUT THE JOB | Your responsibilities

• Support the development and optimisation of lifecycle campaigns that drive card activation, usage and retention
• Work with our Customer Lifecycle Platform and help ensure campaigns run smoothly
• Draft and update customer communication across various channels
• Collaborate with the Product team on cross-sell activities
• Analyse performance data and contribute to regular reporting (SQL and Excel)
• Help refine internal processes together with IT, Digital Marketing and Customer Relations
• Coordinate with external partners such as insurance partners and service providers

ABOUT YOU | Your background, skills and personality

• A bachelor’s degree in business, marketing, business informatics, or a related field – or equivalent
• Professional experience
• Some initial experience with marketing campaigns (online, phone, print)
• Strong analytical skills and ease with numbers or large datasets
• Ideally, first exposure to the financial sector or consumer lending
• Solid knowledge of Microsoft Office tools (especially Word, Excel and PowerPoint)
• Creativity in designing campaigns and customer communication
• Strong verbal and written communication skills
• A proactive and well‑organised working style
• Adaptability and flexibility to perform effectively in a fast‑paced environment
• Ability to work in a fast‑paced environment and collaborate with different teams
• Fluency in English; knowledge of another European language is an asset (German, French, Spanish or Italian)

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success.

Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero‑carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia.