Customer Onboarding Manager (German Speaking)

• As a Customer Onboarding Manager, you will play a key role in helping our customers unlock the full value of Leapsome’s People Enablement and HRIS platform from day one
• You’ll guide our customers through the initial setup and configuration of the platform, ensuring a seamless technical implementation and adoption experience
• You’ll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organizations
• You will act as a trusted partner — delivering implementation support, driving admin engagement, and educating customers on best practices for setting up and using Leapsome
• You may also deliver training sessions, especially for managers, to ensure confidence and clarity in using the platform
• This role requires a mix of technical problem-solving, project management, and stakeholder engagement
• You’ll regularly harness AI-powered tools to deliver scalable and personalized onboarding experiences, create implementation resources, and identify opportunities to improve internal onboarding processes
• Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS
• Project managing implementation timelines across multiple accounts simultaneously
• Collaborating with customer stakeholders to tailor platform configurations to their workflows
• Troubleshooting setup issues and coordinating with Product and Support teams where needed
• Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers
• Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates)
• Leveraging AI tools to personalize training materials and improve efficiency
• Providing a smooth transition to Customer Success post-onboarding

Benefits

• Stock options: You’ll get to own a part of Leapsome via our stock option program.
• Development budget: You’ll receive a yearly budget of €2,000 for professional development.
• Flexible schedule: Whenever the role allows, you’ll be able to adjust your schedule to your needs.
• Work-life balance: We want you to enjoy yours to the fullest and we respect
  your time!
• International colleagues: We’re an international team and are happy to support your visa and relocation.
• Team activities & sports: We host regular team events (even remotely), and offer a sports membership.

Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaSYou are fluent in English and GermanYou excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for themYou’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global teamBonus: You have previous experience in HR techYou are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detailYou are curious and excited about using AI tools to enhance your workflows and drive scalable impactBonus: You have a passion for coding/writing scripts and/or for interpreting dataYou have a proven track record of closing complex sales cycles and driving new business revenueYou enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processesYou’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiencesYou are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this spaceYou are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new toolsYou have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plusYou are heavily aligned with our company valuesYou have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues.