Customer Operations & Success Manager (m/f/d)

Stellenbeschreibung:

Our Mission

Did you know that 7 billion chicks are culled annually because it is easier and cheaper than raising them? Omegga’s mission is to enable early, secure, non-invasive in-ovo sexing using AI-powered spectroscopy and offer hatcheries an economic and ethical alternative: sorting out eggs that are not needed instead of culling chicks.

Today, our systems are already in use at customer sites, and our focus is on scaling performance, robustness, and deployment across an international customer base. For us, scaling is not just a business goal. It means changing an industry for the better.

We are looking for people who take ownership, think in systems, and want to help turn a working product into the industry benchmark. If that sounds like you, we’d love to hear from you.

About You

We are looking for a highly proactive Customer Operations & Success Manager to work closely with hatcheries deploying our AI-powered in-ovo sexing technology. You will become the key interface between customers, engineering, operations, and product team - ensuring successful system rollouts, stable operations, and long-term customer satisfaction.

You will operate closely alongside industrial processes, complex hardware systems, biological variability, and high operational pressure environments.

Your Mission

Own customer relationships from installation through long-term operation

Build trusted relationships with hatchery managers and staff, travel regularly to customer sites across Germany and internationally

Monitor operational KPIs, uptime, and customer success metrics

Drive adoption of new features, workflows, and best practices

Coordinate onboarding, training, and operational ramp-up at hatcheries, ensure SOPs are understood, accepted, and consistently applied

Support customer-facing hatchery operations end to end, ensuring reliable execution and consistently strong operational outcomes

Translate customer feedback into actionable product and process improvements

Work closely with engineering and data teams to troubleshoot and improve system performance

Act as the first escalation point for operational and technical issues

Your Profile

Experience in customer success, technical account management, operations, consulting, or project management

A natural communicator with presence and authority who can build trust with hatchery managers and confidently guide process change

Strong interpersonal and communication skills in German & English, both spoken and written

Hands-on mentality, structured and detail-oriented working style

Comfortable working at the intersection of hardware, software, biology, and industrial automation

Willingness to travel, driver license required

Experience in agriculture, food-tech, biotech, med-tech, or manufacturing

Bonus

Experience with industrial machinery, automation, or robotics

Familiarity with data-driven products and KPI tracking

Why Us

Mission & Technical Challenge: At Omegga, you work on problems that are both technically demanding and globally relevant. We build deep-tech solutions with real-world impact, pushing the boundaries of what's currently possible.

Relocation Support: Moving to Munich? We help you find an apartment in the Werksviertel within walking distance of the office. We connect you with the right contacts and take the stress out of apartment hunting.

Work Environment: Located in Munich's Werksviertel, we combine a focused, high-performance culture with flexibility. Up to 50% remote work, depending on role and execution needs.

Ownership: VSOPs (Virtual Stock Options) so you share in the value you help create.

Time Off: 28 vacation days per year, plus December 24th and 31st off.