Customer order manager (d/f/m) AIRBUS

Stellenbeschreibung:

As a Customer Order Manager (m/w/d) in Hamburg Finkenwerder, you will play a key role in managing repair, lease, and exchange orders. In this position, you will coordinate order processing for customers, suppliers, and repair stations across the entire supply chain.

Your tasks:

You will serve as the primary point of contact for repair, lease, and exchange orders, as well as for inquiries from international customers and repair stations.
You will manage ongoing order execution and conversion activities while ensuring compliance with agreed service level performance targets.
In direct customer interactions, you will respond to questions regarding process status, commercial matters, and urgent AOG (Aircraft on Ground) requests.
You will analyze customer-related issues, complaints, and deviations, and coordinate appropriate solutions with internal and external stakeholders.
Daily coordination with repair stations will be part of your responsibilities, ensuring adherence to schedules, costs, and quality standards.
You will ensure that customers are informed promptly and transparently about repair statuses and available service alternatives.
In addition, you will support material and procurement management activities, contribute to performance reporting, and participate in continuous improvement projects.
In day-to-day operations, you will maintain an end-to-end view of the supply chain and contribute to reliable delivery performance.

VORAUSSSETZUNGEN:

Completed Bachelor's degree, ideally in Industrial Engineering, Business Administration, Economics, or a technical field.
Several years of professional experience in planning and scheduling, procurement, customer service, supplier management, or order management.
Experience in customer support and process coordination across operational workflows.
Confident in project management and process improvement, ideally with a focus on cost control and data analysis.
Good user knowledge of MS Office, particularly Excel, as well as solid experience with SAP and Google Workspace.
Very good written and spoken English; French, German, and Spanish are considered an asset.
High level of resilience, sense of responsibility, and strong organizational skills.
Intercultural awareness and clear, service-oriented communication skills.