Customer Quality Engineer (m/f/x)

As Supplier Quality Manager, you ensure product and process quality across our supplier ecosystem to support Skeleton’s net-zero mission. You will lead customer quality engagements, drive root-cause analyses, and coordinate containment and corrective actions. You’ll coordinate 8D reports, support audits, and guide cross-functional teams to prevent recurrence. This role offers exposure to APQP/PPAP and validation activities in a fast-growing, energy-transition context. You’ll influence quality governance and improve performance in a global manufacturing environment.

• flexible working hours
• flat hierarchy
• training budget
• birthday day-off
• Edenred Voucher Card
• company pension scheme

• Act as the primary quality contact for customers on quality issues, complaints and escalations
• Lead investigations and coordinate containment, root cause analysis, and corrective actions
• Manage and coordinate 8D reports and ensure closure of customer claims
• Drive cross-functional teams to resolve customer quality concerns and prevent recurrence
• Coordinate sorting, rework, recall, and field containment if needed
• Monitor and report customer quality KPIs (PPM, complaints, warranty, 8D)
• Support customer audits, assessments, and quality reviews
• Ensure compliance with customer requirements and quality agreements
• Participate in product/process changes with customer quality risk assessment
• Support APQP, PPAP, validation and industrialization from a customer quality perspective
• Lead lessons learned and drive continuous improvement from feedback and field performance
• Support QMS and ensure ISO 9001, IATF 16949 and customer requirements compliance

• Bachelor's or Master's in Engineering, Quality Management, Manufacturing, or related field
• Minimum 5 years in Customer Quality, Manufacturing Quality, or Quality Engineering
• Experience handling customer complaints, claims, and 8D problem-solving processes
• Strong knowledge of APQP, PPAP, FMEA, Control Plans, MSA, SPC, and RCA
• Knowledge of ISO 9001, IATF 16949 and customer-specific requirements
• Experience supporting customer audits and customer-facing quality activities
• Strong communication, presentation, and stakeholder management skills
• Ability to lead cross-functional teams and drive problem resolution under time pressure
• Fluent in English; German is an advantage
• ISO 9001 Internal Auditor qualification; VDA 6.3 Process Auditor qualification is an advantage
• Experience in automotive, battery, electronics, or industrial manufacturing industries

• Strong communication
• Stakeholder management
• Cross-functional collaboration
• APQP
• PPAP
• FMEA