Customer Quality Manager - Data Center and Electrical Solutions

In this role you will lead customer quality for Eaton’s Data Center and Electrical Solutions businesses across the region, serving as the primary quality interface for strategic customers. You will drive escalations, cross-functional problem solving, and measurable improvements in customer satisfaction, quality, and operational excellence. This position offers regional impact, leadership of a quality team, and close collaboration with sales, R&D, and manufacturing. You’ll work with cross-functional teams to shape quality culture and growth across a rapidly expanding market.

• Competitive compensation and benefits package
• Flexible working solutions
• Internal promotion opportunities
• Eaton University learning and development
• Focus on reliability, safety, and sustainability
• Wellbeing initiatives and health & safety focus

• Manage the Data Center and ESS quality of the business unit via the customer problem‑solving process from FWT to serial life
• Lead and develop the team of Quality Engineers and coach on problem solving, Six Sigma, auditing, and continuous improvement
• Develop and implement quality processes for problem solving, information flow and quality systems; capture and apply lessons learned regionally
• Lead customer-site and supplier audits; maintain relationships with Sales and Technical Support teams; understand customer needs and expectations
• Drive problem solving and root cause analysis (8D, A3) across cross-functional teams; communicate findings and implement product/process improvements
• Ensure preventive quality and sustained improvements by addressing root causes and fostering a quality culture
• Support business growth by deploying quality capacity expansion and best practices across the region
• Monitor project quality levels post-FWT and contribute to meeting quality, cost, and lead-time goals
• Capture Voice of the Customer and ensure it guides organization-wide decisions

• M.Sc. degree in a technical discipline
• ≥10 years in Customer Quality, Quality Management or related fields
• Proven experience in customer complaint resolution and root-cause analysis
• Strong knowledge of 8D, Six Sigma, auditing and continuous improvement
• Experience leading cross-functional teams in international matrix organizations
• Strong customer-facing experience and relationship-building skills
• Excellent interpersonal, communication and presentation abilities
• Fluent English (written and spoken)
• Experience with the electrical industry or energy sector is highly desirable
• Willingness to travel ~30% and occasional overnight stays

• Executive presence
• People leadership and mentorship
• Stakeholder management across a global matrix
• 8D problem solving
• A3 problem solving
• Six Sigma