Customer Service Advisor - Banking Operations (all genders)

Customer Service Advisor – Complaints Management (all genders)

Join us at JPMorgan Chase at our newest European hub in Berlin as a Customer Service Advisor – Complaints Management . In this role within our Banking Operations Customer Service department, you will handle customer complaints effectively and deliver an exceptional customer experience.

Job Responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany.
• Develop solutions to complex customer inquiries independently and collaborate with internal specialist departments.
• Create a fair, consistent, and transparent customer experience, ensuring exceptional service both by phone and in writing.
• Act as a specialist in complaint processing.

Required Qualifications, Capabilities, and Skills

• Experience in complaint management within a financial institution in the German-speaking market.
• Completed banking apprenticeship or equivalent education.
• Fluent in written and spoken German and conversational English.
• Excellent communication skills.
• Ability to make customers feel valued and heard, with problem-solving skills.
• Knowledge of relevant regulatory requirements.

About Us

J.P. Morgan is a global leader in financial services, offering strategic advice and products to prominent clients worldwide. We value diversity and inclusion, providing equal opportunities and accommodations for all applicants and employees.

About The Team

Our corporate functions support finance, risk, HR, marketing, and operations, developing secure, innovative service solutions to meet global client needs and enhance customer experiences.