Customer Service Advisor - Complaints Management (all genders)

Customer Service Advisor – Complaints Management (all genders)

Location: Berlin, Germany

Job Information

• Job Identification:
• Job Category: Account Service
• Business Unit: Corporate Sector
• Posting Date: 01/30/2025, 09:39 PM
• Locations: Berlin, Germany
• Job Schedule: Full time

Job Description

Excited by the opportunity to build innovative digital retail banking products and services in a start‑up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists.

As a Customer Service Advisor – Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany.
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing.
• Act as a specialist in complaint processing.

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education.
• Fluent written and spoken German and conversational level of English.
• Excellent written and spoken communication skills.
• Ability to make our customers feel valued and heard, and you are able to solve their problems.
• Knowledge of the relevant regulatory requirements.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.