Customer Service Export Specialist

Job Description

Join Hitachi Energy as a Customer Service Export Specialist and become a vital part of our global operations. In this dynamic role you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you’re ready to make an impact in a collaborative, innovative environment that values growth and diversity, this is your chance to shine.

How You’ll Make an Impact

• Use Hitachi tools and processes for product configuration, order entry, and invoicing.
• Track orders and ensure timely delivery to customers.
• Coordinate export arrangements with Hitachi Logistics.
• Invoice customers in accordance with INCO terms.
• Manage contracts from order entry through delivery and payment.
• Expedite documentation such as import/export licenses and letters of credit.
• Prepare shipping documents including invoices, packing lists, and certificates of origin.
• Build strong relationships with internal and external stakeholders.

Your Background

• Bachelor’s degree
• Knowledge of INCO terms and international trade compliance
• Experience in B2B customer support, preferably with international clients
• Proficiency in Microsoft Office; SAP experience is a plus
• Strong negotiation and persuasion skills
• Ability to manage stress and maintain professionalism

More About Us

• At Hitachi Energy, we foster innovation and continuous improvement.
• We offer global career growth opportunities and professional development programs.
• Join a diverse, inclusive team committed to making a positive impact worldwide.

Equal Employment Opportunity (EEO)

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