Customer Service - Logistics Control Tower EMEA Automotive Business

Customer Service - Logistics Control Tower EMEA

Automotive Business

Join a dynamic European organization where your role is vital in ensuring our products reach customers on time. You will thrive in an environment that values independence, effective coordination, and resilience in managing demanding situations, including the organization of special transport. With a critical eye for reviewing and improving processes, you will directly contribute to our collective success while developing your skills within an international structure committed to excellence.

Key responsibilities

• Manage order processing and delivery call-offs, including handling customer enquiries and complaints, tracking deadlines, and preparing all required shipping documents (e.g., invoices, ABDs, ASN).
• Coordinate operational activities with third-party logistics providers (3PL), including order releases.
• Register shipments in automotive customer portals.
• Ensure timely and accurate deliveries for both internal and external SKF customers, covering inbound, outbound, and hub transshipment areas.
• Organise and oversee special transport processes for customer deliveries.
• Handle export customs formalities and ensure compliance.
• Maintain effective information flow between stakeholders (e.g., factory, sales) and align on customer-specific requirements.
• Coordinate with freight forwarders on load-specific details such as volumes, weights, capacities, and customer requirements.
• Support additional tasks such as managing external logistics customers, third-country shipments, quality audits, transport damage cases, and time-limited projects.
• Assist in creating reports and statistics (e.g., customer service) and document quality deviations.
• Review and process freight invoices, as well as prepare debit and credit notes.

Requirements

• Previous experience in a similar administrative or logistics role, or completed training within the area.
• Understanding of logistics processes, including truck dispatching, customer service, and export customs clearance.
• Good knowledge of Microsoft 365 and other IT systems.
• Confident command of English, both spoken and written; additional languages are a plus.
• Team‑oriented mindset and flexibility, including willingness to adapt to varying working hours when needed.
• Decisive, independent, and structured approach with a high sense of responsibility.
• Knowledge of various order management systems is an advantage (especially ICSS, DOH, SAP).
• Openness to change in general and to system/process adaptations in particular.

You will enjoy working here if you are

• Interested in being at the intersection of customer service and transport, learning the processes and directly ensuring smooth logistics operations across EMEA.
• Willingness to work in cross‑country operations (EMEA) and build strong collaboration with colleagues and internal stakeholders.
• Eager to grow and develop your skills: You’ll get the opportunity to get ‘on‑the‑job training’ in key systems (SAP, DoH, ICSS) and clear opportunities to progress within the company, shaping a long‑term career in international logistics and customer service.

If you want to go further

This position will be located in Germany.

Transparency and fairness matter to us

At SKF, we see diversity in our workforce as an asset that supports better business results. We are committed to having a fair and inclusive recruitment process where all hiring decisions are based on objective, job‑related criteria, ensuring equal opportunities for all candidates.

To support a fair and transparent recruitment process, the process may include assessments, and before hiring, we may also carry out background checks and verify application information. We will discuss your salary expectations during the first interview, and our final offer will be based on an objective evaluation of your experience, skills, and potential, aligned with the scope of the role and our internal salary guidelines. Our recruitment process may differ from country to country and will always be in line with applicable country‑specific laws and regulations.