Customer Service & Planning Specialist Account Services (m/f/d)

Ihre Rolle

• Coordinate and oversee audit planning, including alignment with all relevant stakeholders
• Support the Account Management team in developing and strengthening customer relationships
• Handle customer inquiries via phone and email
• Prepare and issue quotations
• Prepare certification documents
• Conduct customer satisfaction surveys
• Process customer complaints and contract cancellations
• Maintain and update data across various systems

Ihr Profil

• Completed commercial vocational training, e.g. as a Freight Forwarding and Logistics Services Clerk, Industrial Clerk, or a career changer with relevant experience
• Confident and professional demeanor with strong communication skills in both digital and face-to-face interactions across various organizational levels
• A proactive, structured, and solution-oriented way of working, combined with a strong customer service mindset
• Proficiency in Microsoft Office applications
• Excellent German and very good English language skills