Customer Service Specialist – Danish Market

Native Danish Speaker (m/f/d)

As a Customer Service Specialist for the Danish market, you are the primary point of contact for our Danish-speaking customers and play a key role in delivering an outstanding end-to-end service experience for premium outdoor living products. This role requires native or near-native Danish language skills and is ideal for candidates who enjoy taking ownership of complex and technical customer cases.

At PERGOLUX, we combine Scandinavian design, quality, and trust with an international, high-performance culture built on responsibility, ambition, and teamwork.

What You’ll Do

• Act as the main customer service contact for Danish-speaking customers via phone, email, and chat

• Handle complex inquiries and escalations, including technical and installation-related topics

• Manage cancellations, claims, returns, and refunds independently and accurately

• Collaborate closely with logistics partners, warehouses, transport providers, and internal teams

• Contribute actively to customer satisfaction and NPS improvement

What You’ll Bring

• Native or near-native Danish (mandatory) and strong professional English skills

• 3–5 years of experience in customer service or a customer-facing B2C role (e-commerce preferred)

• Confidence in explaining technical products and solutions to customers

• A proactive, solution-oriented mindset and strong prioritization skills

• High IT affinity; experience with Zendesk, Shopify, Aircall, or similar tools is a plus

• Please note: Applications without Danish language proficiency cannot be considered.

What We Offer

• Competitive salary & performance-based bonus structure

• Real ownership and responsibility with direct impact on customer experience

• Fast-track career opportunities in a rapidly growing international company

• International, Scandinavian-minded team culture with regular team events and retreats

• Exclusive employee discounts on PERGOLUX products

• Bike leasing program supporting sustainability and an active lifestyle

You’ll Fit Perfectly If You…

• Enjoy solving complex customer cases rather than routine support

• Value Scandinavian principles such as trust, quality, and clear communication. Take pride in delivering high-quality service with ownership and structure