Customer Service Specialist (m/f/d), Karlsruhe (DE)

For our Operations team in Karlsruhe , we are looking forward to your support as Customer Service Specialist.

Key responsibilities

• Managing various portals for delivery notifications and updates.
• Based on customer call-offs preparing and reviewing delivery notes as well as sharing necessary information with logistics providers.
• Handling issues with deliveries and coordinating with dispatchers and relevant plants.
• Reviewing complaints, issuing credit notes, and creating debit notes for payment discrepancies.
• Managing the container system and EDI messages from OEMs and distributors.
• Checking and uploading SBI (Self Billing) data.

Qualifications, Skills & Competencies

• At least 2-3 years hand-on Customer Service experience.
• Experience in customer service is a MUST.
• Knowledge of logistics processes.
• Skilled in logistics, container management, and creating credit/debit notes.
• Proficient in SAP for operations and logistics.
• Experienced in handling delivery notes and shipment notifications.
• Good communication skills and team player.
• Good organizing and problem-solving abilities.
• Proficiency in both German and English.

Interested in
joining our team?

For further information please contact our HR Manager Edith Euler, tel.