Customer Success Engineer, Battle Road [USA Hybrid]

Customer Success Engineer, Battle Road (USA Hybrid) at onebrief. About the role This position places you at the critical intersection of advanced simulation technology and military end users, serving as the primary technical liaison who ensures seamless platform deployment and adoption. You will be responsible for bringing the AtomEngine platform to life within demanding operational training contexts, including environments that require working with classified information and systems disconnected from standard networks. Beyond deployment support, you will actively engage with service members to understand their mission requirements and translate those insights back to the product team. Your contributions will extend into the core engineering work, allowing you to shape the platform itself while maintaining deep customer relationships.

Key facts

• Location: USA Hybrid with approximately fifty percent travel to customer sites across the country
• Engagement: Full-time permanent position
• Compensation: Base salary ranging from one hundred thirty-five thousand dollars to one hundred eighty thousand dollars annually, plus equity participation
• Team: Battle Road Digital division within onebrief

What you'll do

• Lead the deployment and configuration of the AtomEngine simulation platform across diverse military training facilities, adapting installations to meet specific site requirements and security protocols
• Manage platform implementations within classified environments and air-gapped network architectures where standard connectivity solutions are unavailable
• Develop and extend platform capabilities by building new sensors, operational scenarios, and feature enhancements using the internal development toolkit and scripting languages
• Spend significant time embedded with military customers at their locations, gathering direct feedback on platform performance and identifying opportunities for improvement
• Convert operational requirements and user feedback into clearly defined engineering priorities that can be addressed by the broader development team
• Handle integration work connecting the AtomEngine platform with partner systems through API development, network configuration, and infrastructure dependency management
• Provide real-time technical troubleshooting and problem resolution during high-visibility military exercises where system reliability is mission critical
• Contribute directly to the engineering backlog by writing production-ready code in multiple languages during periods between active customer deployments
• Develop comprehensive documentation covering deployment procedures, configuration options, and troubleshooting guides to improve operational consistency
• Establish and refine repeatable deployment processes that reduce implementation time and increase reliability across different customer environments
• Collaborate with cross-functional teams including product management, engineering, and military affairs to ensure alignment between customer needs and product direction
• Present technical demonstrations and training sessions to groups of military personnel, explaining platform capabilities and best practices for operational use

Requirements

• Minimum of three years professional experience in software engineering, solutions engineering, technical consulting, or a closely related technical field
• Demonstrated ability to write clean, production-quality code in one or more of the following languages: C++, C#, Python, or GDScript
• Strong troubleshooting skills with experience diagnosing and resolving issues in complex software systems, networking environments, and distributed application architectures
• Excellent communication abilities with proven success explaining technical concepts to audiences with varying levels of technical background
• Currently hold an active TOP SECRET security clearance with no restrictions that would prevent access to classified information or facilities
• Previous military service experience that provides understanding of defense operations, terminology, and organizational culture
• Willingness and ability to travel to customer locations for approximately fifty percent of working time, including extended stays at training facilities

Nice to have

• Professional background in modeling and simulation, synthetic training environments, or game engine development
• Experience with the Godot game engine or similar real-time simulation platforms
• History of teaching, training, or presenting technical material to large audiences in formal or informal settings
• Familiarity with military training systems, wargaming applications, or defense simulation standards
• Previous work in customer-facing technical roles within the defense technology sector
• Understanding of DevOps practices and infrastructure automation tools

Skills & tools

• Programming languages including C++, C#, Python, and GDScript
• AtomEngine simulation platform
• Godot game engine and related development environments
• API design, development, and integration methodologies
• Network architecture and infrastructure troubleshooting
• Classified system deployment and air-gapped environment management
• Technical documentation and process development
• Customer requirements gathering and stakeholder management

Practical notes

• This position absolutely requires possession of an active TOP SECRET security clearance prior to starting; candidates without current clearance cannot be considered
• You must be comfortable operating in fast-moving, ambiguous situations where requirements may shift based on operational needs
• The role demands confidence performing technical work and troubleshooting in front of large audiences during live military training exercises
• Travel requirements are substantial and may include short-notice trips to support urgent customer needs
• Onebrief maintains a strict policy against accepting unsolicited candidate resumes from third-party recruitment agencies or staffing firms
• The hybrid work arrangement balances remote flexibility with necessary onsite presence at both company and customer locations