Customer Success Engineer

As a Customer Success Engineer, you own the technical outcome for customers across the Veeam Data Platform. You will guide onboarding, adoption, and optimization, while proactively addressing churn risk and identifying migration and upsell opportunities. You apply disaster recovery and resilience expertise to deliver measurable value through DRMM assessments, recovery simulations, and quarterly resilience reporting. You collaborate with executives and cross-functional teams to align outcomes with business goals and drive adoption at scale. This role offers meaningful impact by shaping long-term customer success and expansion in a data-centric, security-focused environment.

• Company-sponsored retirement savings
• life insurance
• accident coverage
• 30 vacation days per year
• VeeaMe Days
• Employee Assistance Program (EAP) for wellbeing

• Configure customer accounts and customize backup policies and storage
• Facilitate onboarding and orient stakeholders to admin portals and support channels
• Identify migration opportunities and align product adoption with business outcomes
• Design protection plans and recommend architectures across the Veeam Data Platform
• Run recovery simulations and apply DRMM to track resilience posture and report quarterly
• Monitor churn signals and define mitigation and renewal strategies with technical insights
• Build business cases, define TCO, and articulate value for expansion
• Engage CISO/CIO stakeholders with risk updates and roadmap alignment
• Collaborate on marketing-informed campaigns to drive adoption and expansion
• Own the technical success plan and adoption roadmap; influence pricing and renewal terms in partnership with Sales and CS leadership
• Manage long-term account assignments with ARR growth potential (5–50 Enterprise/Commercial-Named accounts)

• 5+ years in customer-facing engineering roles focused on data backup and recovery
• Hands-on experience across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
• Strong experience in protection plans, migrations, and recovery simulations
• VMCE certification required (may be completed post-hire)
• Preferred certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills (CISO/CIO) with ability to synthesize technical, business, and risk signals into recommendations
• Excellent communication and cross-functional collaboration

• collaborative
• articulate
• extremely organized
• data backup and recovery
• disaster recovery and resilience (DR&R) best practices
• DRMM (Data Resilience Maturity Model)