Customer Success Manager, B2B Online Marketing

Responsibilities

• You manage our client projects end-to-end and keep all threads together using tools like Asana.
• You take ownership of our client relationships and drive projects forward strategically.
• You support our clients from the initial kickoff through to reporting and act as their primary point of contact for the project.
• You develop effective lead generation strategies and push implementation forward together with your team.
• You present your strategies persuasively and win clients over for your ideas and concepts.
• You keep KPIs, timelines and results in view at all times and ensure projects progress measurably.
• You coordinate internal teams and freelancers and ensure everyone works efficiently and on equal footing.
• You develop into an expert in B2B marketing to continuously create more effective strategies for our clients together with your team.

Requirements

• Experience in client/account management (min. 2 years)
• Experience in project management (min. 2 years)
• Proficiency with digital tools and platforms
• Open, outgoing and strong communication skills with clients and within the team
• Reliable, organized working style for planning and managing projects
• Proactive mindset, solution‑oriented thinking and willingness to develop further
• Ability to translate target‑group insights and understand complex IT products
• Performance‑oriented with strong commitment to your area of responsibility
• German at C2 or native level; English at business level