Customer Success Manager, B2B SaaS

Responsibilities

• Ownership of a dedicated customer portfolio
• Management with a focus on retention and profitable growth
• Responsibility for the entire customer lifecycle after contract signing
• Ensuring clear goals and visible progress
• Developing concrete upsell and cross-sell opportunities

Requirements

• Several years of experience in Customer Success, Account Management, or a comparable role in the B2B SaaS environment
• Direct responsibility for retention, revenue, or commercial customer development
• Experience in the communications industry or a good understanding of the environment in which Scompler operates
• Strong sense of ownership
• Structured, disciplined way of working
• Confident handling of SaaS metrics such as ARR, churn, and NRR
• Precise, dependable, and confident communication