Customer Success Manager (DACH)

In this role you cultivate and grow relationships with Pluralsight’s largest customers, using data-driven insights to demonstrate value and influence strategy. You collaborate across functions to run QBRs/EBRs, support renewals and expansions, and position Pluralsight as a trusted adviser. You’ll engage C-suite stakeholders, translate metrics into business impact, and help customers achieve their learning and skills objectives. This is a cross-functional, customer-obsessed role with a clear impact on retention and growth.

• competitive compensation packages
• medical coverage
• unlimited PTO
• wellness reimbursements
• Pluralsight subscription
• professional development funds

• Understand customer needs and strategic priorities to guide engagement
• Mitigate risk across the customer lifecycle and position accounts for growth
• Lead regular customer engagements, QBRs/EBRs, executive engagements, and value-led conversations
• Build strategic relationships at the C-level and act as a consultative partner
• Develop and share standardized processes to improve efficiency and quality
• Meet or exceed renewal and upsell targets as defined by the business

• Fluency in German (written and verbal)
• CSM or account management experience in HR tech, LMS, or learning platforms
• Experience embedded in L&D/HR programs or working with learning initiatives
• Comfort engaging executives (CTO/CHRO)
• Ability to build narratives from data (metrics like Skill IQ, MAU, license utilization)

• Customer-obsessed mindset
• Persuasive and results-driven
• Strong relationship-building and collaboration
• Data fluency and narrative-building from metrics
• Ability to conduct value-led discovery
• Experience with data-driven customer engagements and strategic planning