Customer Success Manager – Defence and Intelligence (Middle East)

About the Role

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self‑starter, creative thinker, and a great communicator. Maintaining a human‑centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go‑to Planet ambassador.

This is a full‑time, remote position based in Germany, Austria, Slovenia or the Netherlands, that will require regular access to customers in the Middle East. If located near an office, you are expected to work from that office three days per week.

Impact You’ll Own

• Build and maintain strong, long‑lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboard and train new clients
• Co‑own contract renewal with sales
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life‑cycle, escalating important issues where needed
• Work closely with Sales Representatives and other teams across the company
• Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

What You Bring

• 4+ years of experience in Customer Success, account management or similar
• Bachelor’s degree in a relevant field
• Experience successfully managing customer relationships or projects in defence
• Professional working proficiency in English, the language of the company, and Arabic
• Ability to successfully communicate and coordinate with international customers & sales teams
• Experience working with defence and intelligence customers across the Middle East
• Excellent problem‑solving skills, proactive work style, and ability to work independently
• Ability to multitask and prioritize job requirements
• Ability to travel internationally

What Makes You Stand Out

• Experience in Earth observation and related fields
• Experience working with government customers
• Working knowledge of geospatial technologies, GIS or Remote Sensing
• Experience as an intelligence professional, imagery analyst or related field

Benefits While Working at Planet

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company‑wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off