Customer Success Manager – Dental Startup

Responsibilities

• You take responsibility for a dedicated portfolio of existing customers and proactively guide them through the entire customer lifecycle.
• You monitor KPIs and usage patterns, derive recommended actions, and develop strategies to improve customer satisfaction.
• You ensure your customers' long-term success by identifying, developing, and coordinating the implementation of cross‑sell and upsell opportunities.
• With a strong sense for customer needs and data‑driven forecasting, you identify churn risks early.
• You act as the "voice of the customer." Working closely with Sales, Product, and Marketing teams, you ensure customer feedback feeds directly into the product roadmap and that we continuously evolve to meet market demand.

Requirements

• Experience in Key Account Management or Customer Success Management (experience in the dental sector is a plus).
• Enjoy working in a consultative capacity, optimizing processes, and fostering long‑term customer relationships.
• Strong communication and advisory skills, empathy, and the ability to inspire others.
• Comfortable working with KPIs, reports, and CRM tools.
• Interest or experience in cross‑selling, upselling, and churn management.
• Hands‑on, flexible, and motivated to take ownership in a dynamic environment.
• Native‑level German and very good English.

Soft Skills

• Strong Communication Skills
• Advisory Skills
• Empathy
• Inspiring Others