Customer Success Manager (Dutch Speaking)

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit .Job D escription :As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle.This role is hybrid with minimum 3 days a week in our London, Paris or Munich office.What will I be doing:You’ll manage a high-volume portfolio of accounts, focusing on approaches to drive scale engagement, adoption, retention of your customers and the growth of our Darktrace Platform. This role requires a proactive mindset, strong organisational and project management skills, relationship-building skills, and the ability to collaborate cross-functionally with technical and commercial teams to deliver value at every stage.You’ll work closely with Customer Success Engineers, Solutions Engineers, Renewals Managers, Onboarding specialists, Cyber Infrastructure Engineers, and Sales to ensure customers are supported both technically and commercially.Higher ACV accounts will receive increased touchpoints and tailored engagement strategies.Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists /renewals managers/Technical roles/SalesBuild and maintain strong relationships with key stakeholders across select accountsDrive product adoption and usage through engagement and educationCollaborate with marketing to assist in establishing processes to automate and scale engagement across your book of businessMonitor account health devising and executing scalable plans to improveCollaborate with Sales to help them identify upsell opportunities which they can execute onPartner with technical teams to resolve escalationsMitigate churn risks through strategic planningAdvocate for customer needs internally and contribute to product development feedbackPrioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagementEngage with partners to assist in scaling engagement, drive adoption, utilisation and improve overall health across your book of businessWhat experience do I need:Fluent in Dutch and English, French is a nice to have (written and spoken)Experience in Customer Success, Account Management, or similar rolesProven ability to manage a large portfolio and drive retention and growth outcomesStrong communication, stakeholder management, and relationship-building skillsExperience with Salesforce, Gainsight, or similar CRM/CS platforms is a strong advantageFamiliarity with MEDDPICC or other sales qualification methodologies is preferredHighly organised, proactive, and comfortable in a fast-paced, dynamic environmentInterest in cybersecurity and AI; technical expertise is helpful but not requiredBenefits:23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,Additional day off for your birthday,Private medical insurance which covers you, your cohabiting partner and children,Life insurance of 4 times your base salary,Salary sacrifice pension scheme,Enhanced family leave,Confidential Employee Assistance Program,Cycle to work scheme.
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