Customer Success Manager (f/m/d)

Join Utimaco IS GmbH as a Customer Success Manager in Düsseldorf or Aachen. Shape lasting client relationships and enjoy attractive benefits.

We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle – from pre‑sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer‑facing skills to ensure successful solution adoption and long‑term customer satisfaction.

Key Responsibilities

• Act as a trusted advisor to customers during pre‑sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
• Lead end‑to‑end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
• Manage customer accounts post‑implementation, driving adoption, retention, and expansion opportunities
• Translate customer requirements into clear project plans, coordinating cross‑functional teams including Product, R&D, and Support
• Monitor project progress, risks, and dependencies; proactively resolve issues to ensure smooth delivery

Your profile

• 3–7 years of experience in Customer Success, Technical Account Management, or Project Management in a SaaS or technology environment
• Strong technical aptitude with the ability to understand and explain complex solutions (APIs, integrations, or enterprise systems preferred)
• Excellent communication and stakeholder management skills, with experience engaging both technical and business audiences
• Fluent in German and English language
• You have a background in enterprise software or B2B SaaS environments

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction
• We provide support for your future plans with a company pension scheme (depending on country‑specific circumstances)
• Flexible working model to organize your working day yourself
• Support privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
• Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken