Customer Success Manager (f/m/d) - SAP Academy for Customer Success - GERMANY (Hybrid)

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching more than 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Who You’ll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM’s goal is to increase customer satisfaction, retention, renewals, references, and upsells for cloud products within their assigned solution portfolio. They oversee key milestones throughout the customer lifecycle, from deal signature through system provisioning and monitoring implementation progress to business case achievement. The CSM is the strategic point of contact for their customers and leverages SAP resources to maintain overall customer health.

What You’ll Do

• Complete a 10‑month learn‑apply program, including classroom and field phases with the CSM team, enhancing your support skills in a critical customer‑facing role.
• Engage in multi‑dimensional, experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Improve skills around your solution portfolio, customer retention, and value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional, with opportunities to work behind the scenes and directly with customers.

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, including resolving issues and managing escalations.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• Strong business acumen, including knowledge of business processes and/or industries.
• Proficiency in English and German (at least C1 for both) to engage with our global network.
• Knowledge of AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
• A curious and agile mindset with a passion for learning and resilience in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly.
• Emotional intelligence and cultural awareness supporting inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies – especially AI – paired with a results‑oriented approach and the courage to take initiative.

CSM Focus Areas

• SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
  • S/4HANA Finance
  • Finance & Quote to Cash (Q2C)
  • Procurement
• SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Knowledge in supply chain, asset management, manufacturing, logistics, or product and project lifecycle management.
• SAP Customer Experience (CX) – Knowledge of e‑commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Knowledge in business process management/automation applications.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, AI, and the five technology domains: integration, application, data, infrastructure, and security.

About SAP Academy for Customer Success

The Academy is a global development program for early‑career talent, offering a three‑year journey that drives accountability and enhances productivity, enabling graduates to impact customer‑facing roles quickly while fostering career longevity and leadership potential.

Requisition ID: | Work Area: Sales | Expected Travel: 0‑10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: Munich, Eschborn, Hamburg, Berlin.

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