Customer Success Manager, German Speaking

Responsibilities

• Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
• Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
• Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
• Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.

Requirements

• 2+ years of experience in Customer Success, Account Management, or similar customer-facing role in a B2B SaaS environment.
• Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage.
• Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.
• Must be based in or willing to relocate to Berlin.
• Fluency in both English and German is required.

Soft Skills

• interpersonal skills
• written communication skills
• relationship building
• trust building
• customer engagement
• issue resolution
• frustration management