Customer Success Manager – German Speaking (DACH)

HiBob | London, UK (Hybrid)

Come and be yourself with us!

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees – who we affectionately call “Bobbers.” We're continuing to grow our Customer Success organisation and are looking for a German-speaking Customer Success Manager based in London to own and develop a portfolio of our Mid-Market customers across the DACH region.

This is a commercially focused Customer Success role with meaningful account ownership. You'll typically manage a portfolio of around 50 Mid-Market customers representing approximately £4–5m in ARR, balancing strategic, high-touch customer engagement with effective portfolio management at scale. You'll be the strategic point of contact for your customers, helping them maximise the value they get from Bob, drive adoption and engagement, manage risk and support long-term retention and growth. You'll work closely with Account Managers, Renewal Managers and other internal specialists to bring the right people together around each customer's needs.

• Own and strategically manage a portfolio of around 50 Mid-Market DACH customers / approximately £4–5m ARR.
• Build and execute account-specific relationship frameworks, including regularly scheduled status calls, quarterly business reviews, account documentation and success planning sessions.
• Drive product adoption, engagement and measurable value realisation across your customer portfolio.
• Build trusted relationships with customers and understand their business and HR objectives.
• Protect and retain existing revenue while proactively identifying customer risk and opportunities for expansion.
• Work closely with the wider account team to orchestrate the right strategy and resources for each customer.