Customer Success Manager - Hebrew speaking

Customer Success Manager (Enterprise Software): Managing and growing relationships with high-value enterprise customers for a technological platform with an accent on driving product adoption and mitigating churn risk. Focus on project-managing client integrations, identifying business opportunities, and becoming a trusted advisor.

Location: Hybrid, within EMEA.

Company

Redis is a company that builds high-performance database products for fast applications, serving over 10,000 customers worldwide and on its way to IPO.

What you will do

• Be the primary lead and trusted advisor for high-value customers.
• Lead onboarding to drive adoption of the Redis platform.
• Project-manage new client integrations and post-launch expansion initiatives.
• Collaborate with commercial teams to identify business opportunities and develop account strategies.
• Proactively identify and mitigate customer churn risk.

Requirements

• 3+ years of experience in customer-facing roles, ideally in Customer Success for enterprise software.
• Experience with Enterprise customers or dynamic technological accounts.
• Proven ability to grow customer relationships and understand their business.
• Aptitude and curiosity to learn technical concepts related to the product.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Bachelor's degree from a University.
• Fluent Hebrew or Arabic speaking .

Nice to have

• Experience with NoSQL databases or distributed caches.

Culture & Benefits

• Competitive salaries and equity grants.
• Flexible vacation time to promote a healthy work-life balance.
• Health insurance, paid paternity leave, and pension plan.
• Flexible working options and home internet reimbursement.
• Yearly health and wellness budget for a healthy mind and body.
• Frequent team celebrations and recreation events.
• Lunch stipends.
• Learning and development opportunities.
• Ability to influence a high-performance company on its way to IPO.