Customer Success Manager (Italian and Spanish Market)

• In this role, you are the first and most important point of contact for our new customers
• You guide companies through the entire onboarding process, help them successfully integrate Superchat into their existing workflows, and ensure they quickly gain real value from our platform
• You work closely with teams like Sales, Product, and Support, laying the foundation for a long-term, successful customer relationship
• You own the successful start of a large number of SMB and mid-market customers at Superchat - from the first conversations to productive use
• You plan and lead individual onboarding sessions so customers can use Superchat confidently and quickly, achieve real value, and solve challenges in a solution-oriented way
• You show customers the value of Superchat and enable them to keep growing successfully with the product beyond the onboarding phase, creating real success stories in their customer relationships
• You respond empathetically and with technical expertise to customer needs and set up individual configurations that fit their processes and goals
• You understand exactly how our customers use our product, actively gather feedback, and proactively contribute to the further development of our software
• You actively contribute ideas for developing our customer success processes so we can continuously improve our onboardings and scale efficiently
• You work on cross-team projects to elevate our customer experience to the next level - for example in areas like partner onboarding, retention strategies, technical processes, or upsell initiatives together with other teams

Benefits

• Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
• 26 days of paid vacation + 2 days off for Christmas and New Years Eve (because we love what we do, but we also love vacation!)
• Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
• Annual personal development budget of €500 for conferences, courses, books, career coach, etc
• An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
• Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes

You have native or near-native Spanish and Italian skills. You explain complex topics clearly, communicate confidently with different customers, and convince through clarity and empathyYou don't just want to manage customers - you want to actively help them use Superchat successfully, solve problems, and create real valueYou want to take on and fully own your own projects - from webinars to developing our onboarding experience to exciting AI topicsYou quickly recognize what customers really need, communicate empathetically, and build long-term relationshipsYou enjoy understanding new tools and systems, helping shape individual setups, and tackling technical topics independentlyYou understand how customers use our product, recognize patterns, and bring valuable feedback to improve our processes and softwareYou want to actively help shape processes, bring in new ideas, and build a scalable customer success setup together with us