Customer Success & Project Manager (m/f/div.)

As Copperdot’s Customer Interface and End-to-End Project Coordinator, you guide PCB/A projects from RFQ to delivery and be the main contact for customers. You will align suppliers and internal teams to ensure smooth execution and high satisfaction. You’ll work with quality, logistics and supply chain peers to keep projects on track and leverage Copperdot’s AI-powered procurement platform. This role offers meaningful impact by shaping customer journeys and growth for existing accounts. You will thrive in a dynamic, cross-functional environment that values transparency and proactive problem-solving.

• flexible working models
• part-time options
• mobile working
• job sharing
• support during application
• diversity and inclusion commitments

• Act as the primary point of contact for existing customers in the PCB/A business
• Manage customer projects end-to-end from RFQ to successful delivery
• Coordinate customers, suppliers, and internal stakeholders to ensure smooth project execution
• Drive quotation clarification, supplier alignment, and commercial coordination
• Monitor deliveries and proactively manage escalations and open issues
• Ensure transparent communication and fact-based decision-making throughout the project lifecycle
• Collaborate closely with quality, logistics, and supply chain teams to achieve high customer satisfaction
• Support the sustainable growth and development of existing customer accounts

• Education: Degree in business administration, engineering, electronics, supply chain management or comparable qualification
• Experience: Several years in account management, project management, sales operations, procurement or customer-facing industrial B2B roles
• Technical background: Knowledge of PCB/A, EMS, electronics manufacturing or technical supply chains is advantageous
• Working method: Structured, proactive, transparent and target-oriented with strong ownership from RFQ to delivery
• Commercial skills: Ability to balance customer needs, supplier constraints, risk management and Copperdot objectives
• Personality traits: Customer-oriented, self-confident, decision-driven, resilient, open to feedback and comfortable in dynamic business situations
• Language: Fluent English; German or additional languages are beneficial

• Customer-oriented
• Self-confident
• Decision-driven
• PCB/A
• EMS
• electronics manufacturing