Customer Support Airplane Doors Koordinator Aftersales (m/w/d) für AIRBUS Helicopters

Customer Support Airplane Doors Coordinator Aftersales (m/w/d) – AIRBUS Helicopters

Arbeitgeber: SimpleXX GmbH
Location: Donauwörth
Employment type: Full-time – temporary assignment with option to transfer
Sector: Production / Technical Documentation; 24/7 AOG service

Position Summary: The role involves coordinating customer needs, managing complex individual cases, and ensuring production readiness for Airplane Doors on behalf of AIRBUS Helicopters.

Responsibilities

• Coordinate customer needs, including SATAIR / Operator Drop Shipment
• Process complex individual cases in coordination with customers
• Prioritize and manage manufacturing demands
• Handle serial and aftermarket pulls, obsolescence management
• Manage special productions (STS) and AOG requirements
• Monitor delivery dates including OTD3 management and action planning
• Plan material and capacity with departments, track KPIs to improve delivery performance
• Track and follow up customer complaints
• Manage customer relationships and coordinate delivery situations, developing the partnership

Qualifications

• Completed commercial, managerial, or technical vocational training; qualifications as logistics specialist, mechanic, industrial mechanic, or comparable
• Professional experience in manufacturing/production, aircraft construction, customer service, quality management, supply chain/logistics, technical documentation, or manufacturing engineering
• Experience in on‑site management/customer service environment
• Product experience in Airplane Doors is an advantage
• Experience in Airbus aircraft manufacturing environment
• Willingness to travel and 24/7 on‑call for AOG service
• Strong communication, teamwork, and high motivation
• Fluent in German and technical English; French a plus

Benefits

• Permanently employed contract
• Perspective on transfer to client operation – temp to perm
• Equal Pay & Equal Treatment model per AIRBUS tariff groups
• Above‑tariff salary with attractive allowances and bonuses
• Christmas and holiday bonus
• Special premiums
• 35‑hour work week with flexible time‑bank options
• Potential remote work with client coordination
• Up to 30 days paid vacation per year
• Public transport subsidy
• Referral bonus for successful employee recommendation
• Comprehensive employee support and mentorship
• Professional protective equipment during operations
• Medical preventive care and health check underwriting
• Continuing education and training opportunities during project phase
• Company pension plan with contributions
• Company contributions for savings plans optional
• Expats partner support for overseas assignments