Customer Support Enthusiast (f/m/d)

Stellenbeschreibung:

We are committed to transparency and equal treatment, therefore we particularly welcome applications from all age groups, regardless of gender, disabilities, origin, social and ethnic background, religion, ideology or sexual identity.

Do you enjoy tackling complex technical challenges and finding smart, practical solutions? Are you at your best when troubleshooting IT issues and getting systems back up and running in no time? Can you combine strong analytical thinking with clear communication, whether you're working with your team or collaborating with other departments? Then you're exactly who we're looking for.

To strengthen our team, we're looking for a Technical Support Engineer (2nd & 3rd Level Support) who combines strong technical expertise with excellent communication skills.

Your Mission

You support the German federal administration as the central point of contact in 2nd and 3rd level support for the use of Fabasoft software within a challenging and diverse system landscape.
You understand your customers not only from a technical perspective but also know their business processes in detail - making you an invaluable source of knowledge of your team when addressing complex challenges.
Together with the customer and our project team, you not only develop technical solutions and support their successful implementation but also contribute to optimizing organizational processes.

Your Profile

You have completed a technical education and already gained initial experience in 2nd or 3rd level support or a comparable role.
You have a strong command of various client and server operating systems (Windows and Linux) and are experienced in working with different relational database systems, web technologies, and cloud-native technologies.
You are not afraid of unfamiliar technologies but see them as an opportunity to further expand your technical knowledge.
Your technical expertise, creative approach to problem analysis, solution- and customer-oriented mindset, and fluent German skills set you apart.
You demonstrate a high level of initiative, accuracy, perseverance, and the ability to assert yourself.

We really care for experts – and we show it with:

first-class catering (breakfast, coffee, drinks, fruit and much more) and fantastic team events
an inspiring work environment with state-of-the-art office standards
a monthly home office quotaa stress-free and sustainable commute (generous support for the Deutschlandticket)
… to be continued

We design business processes in a digital world - including our application process. That is why we only accept applications submitted via the form on our website.