Customer Support Expert (german speaker)

Stellenbeschreibung:

Customer Support Expert (german speaker)

Full-time

VusionGroup empowers retailers to turn physical stores into powerful digital assets, employing IoT Cloud technology.

Key Responsibilities

  • Collaborate with customers and partners to identify and resolve potential issues.
  • Independent handling of support tickets and coordination of fixes with 3rd level support.
  • Respond to inquiries via phone, email, and ticketing tool.
  • Support with installation and configuration of the VusionGroup solution.
  • Troubleshoot system, network, and software issues.
  • Conduct targeted follow‑up and analysis of inquiries.
  • Document processes and prepare relevant reports.

Education and Experience

  • Technical diploma, ongoing or completed university of applied sciences (FH) or university degree.
  • Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows).
  • Experience with remote support tools is a plus.
  • Strong implementation skills, proactive and assertive mindset.
  • Customer‑oriented approach with excellent communication skills.
  • Team player with a positive and collaborative attitude.
  • Fluent in German and English, both written and spoken.

Benefits

  • Pay : Competitive pay and shareholder equity.
  • Career Growth : E‑learning opportunities, workshops, and global mobility potential.

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Veröffentlichungsdatum:

    08 Mai 2026
  • Standort:

    Köln
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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