Customer Support Expert (german speaker)

Customer Support Expert (german speaker)

Full-time

VusionGroup empowers retailers to turn physical stores into powerful digital assets, employing IoT Cloud technology.

Key Responsibilities

• Collaborate with customers and partners to identify and resolve potential issues.
• Independent handling of support tickets and coordination of fixes with 3rd level support.
• Respond to inquiries via phone, email, and ticketing tool.
• Support with installation and configuration of the VusionGroup solution.
• Troubleshoot system, network, and software issues.
• Conduct targeted follow‑up and analysis of inquiries.
• Document processes and prepare relevant reports.

Education and Experience

• Technical diploma, ongoing or completed university of applied sciences (FH) or university degree.
• Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows).
• Experience with remote support tools is a plus.
• Strong implementation skills, proactive and assertive mindset.
• Customer‑oriented approach with excellent communication skills.
• Team player with a positive and collaborative attitude.
• Fluent in German and English, both written and spoken.

Benefits

• Pay : Competitive pay and shareholder equity.
• Career Growth : E‑learning opportunities, workshops, and global mobility potential.