Customer Support Specialist (f/m/d)

aleno is growing—and our customer service team isn’t just here to support that growth; we’re here to actively shape it. That’s why we’re looking for someone who truly understands our customers: restaurant chains, hotel dining services, and award‑winning fine‑dining establishments. Someone who doesn’t just process tickets, but turns our customers into aleno pros—and who wants more than just a job: to grow, help shape the future, and truly transform the restaurant industry. At aleno, that also means you’ll work with AI tools from the very start and can actively develop your skills in this area.

You’re close to our customers—and that’s exactly why you’re close to the product. Your feedback shapes what we build next.

Your Responsibilities

You’re the first point of contact for our customers—and their most important resource. You help them get the most out of aleno, whether by email or phone, not as a help desk, but as a true partner in their processes and workflows.

You are responsible for:

• Providing excellent support that turns our customers into true aleno pros—who really make the most of our software.
• Handling inquiries via email and phone calls, ensuring customer satisfaction through expert advice on processes and organization in their restaurant(s).
• Collecting product feedback and passing it directly to the product team to create the greatest possible value for all customers.
• After successful onboarding, you’ll help shape our internal processes—from templates and workflows to training content.

Your Profile

• Experience in a role involving direct customer contact (e.g., customer support, customer success) in the tech industry.
• A technical aptitude and, ideally, some initial experience with AI automation.
• A positive attitude and a strong customer‑oriented mindset.
• Strong communication skills (fluent in both spoken and written English and German, at least C1 level).
• Independence, reliability, and strong organizational skills are among your strengths.
• You thrive in a dynamic startup environment and enjoy learning new things.
• You have prior experience working with similar tools, such as HubSpot, Notion, Monday, JIRA, Slack, and Google Workspace.
• Passion for the restaurant and/or hospitality industry.

Why You’ll Love Working at aleno

At aleno, it’s about more than just the job. We want you to feel comfortable, have opportunities to grow, and find a balance between your work and your personal life.

Flexible working conditions Work in a way that fits your lifestyle—with the option to work from home, travel opportunities within the DACH region, and modern tools for remote collaboration.

Inspiring work locations Use our central office in Berlin—or find your flow while working from home.

Shared experiences From local team events to international company gatherings—we value genuine exchange, inspiration, and shared experiences.

Attractive benefits Take advantage of our corporate benefits program, company pension plan, exclusive aleno employee offers, and a monthly allowance of €50, which gives you extra flexibility.

Rest & Balance Enjoy 29 days of vacation plus additional special leave days (e.g., birthday, wedding)—because we know that good ideas need breaks, too.

Fair & Future‑Oriented You can expect a fixed salary with a bonus model, as well as a compensation package including equity options—clear, transparent, and with your future in mind.

Location: Berlin
Start date: Immediately
Full‑time or part‑time, flexible hours

Our Hiring Process

Does this sound like you? Then we look forward to receiving your application!

• An initial 30‑minute introductory meeting
• A discussion with our customer support team
• A case study
• An in‑person meeting with our Berlin team

We aim to complete the entire process within three weeks and will get back to you as soon as possible.

About us

aleno was founded in Zurich in 2014 by a team that had experienced first‑hand how difficult it can be to run one’s own restaurant. aleno is headquartered in Zurich, Switzerland. Our great team also operates from many other locations such as Berlin, Munich and Wroclaw. We have a dynamic corporate culture with a start‑up mentality. We have passionate restaurateurs, sales, and tech experts working hand in hand in flat hierarchies. Together, we are shaping the path to a new era of hospitality.