Customer Support Specialist / Kundenberater / Kundenbetreuung (m/f)

oneflexo is the quality leader in flexographic prepress for printed packaging in Europe.

Growing and profitable since 2002, we are today 80 colleagues working together across 3 production sites in Germany and 2 studios in Asia.

We are looking for new talent to join our motivated and successful Customer Support Team.

We have many opportunities to develop, offer an excellent product and maintain outstanding reputation with brands, manufacturers and printers.

Tasks

• deliver proactive, personalised and competent customer support
• represent the highest standards of Quality and Service on which our successful brand was built
• coach customers how to best use our market-leading online workflow tools
• be a reliable point-of-contact for high-profile brand customers across Europe
• cooperation with Sales and Production teams in Aachen, Osnabrück, Ulm and Asia

Requirements

• crucial will be your ability to make complex ideas clear and simple to follow
• an optimistic and outgoing personality which fits our bright and motivated team
• active listening skills, a well‑organised approach and strong attention to detail
• candidates with strong language abilities and clear writing skills preferred
• confidence with digital workflows and online web tools
• currently located in or near to Aachen

Benefits

• long-term individual development perspective within an excellent team
• secure role in a future‑oriented company, currently leading in a growing market
• fixed salary + permanent contract ... and more
• opportunities for promotion into more senior roles in Sales
• structured and comprehensive training program together with experienced and successful team members