Customer Support Specialist (m/w/d)

Hey there! Ready to join a team that's all about fun and innovation? At First Bananas GmbH, we're on a mission to revolutionize the iGaming world with our awesome mobile gaming apps. As a Customer Support Specialist, you'll be the friendly face (or voice) helping our players have the best experience possible. Our crew of passionate gamers and creators is dedicated to making every game not just exciting but also fair and sustainable. We're looking for someone who loves games as much as we do and is eager to keep things fresh and fun for our players. If you're into creating positive vibes and solving problems with a smile, come and be a part of our journey to lead sustainable innovations in digital entertainment. Let's make gaming even more amazing together!

Tasks

• Chat with players to help them solve any game-related issues or questions they have.
• Collaborate with the dev team to report bugs and suggest improvements based on player feedback.
• Create and update support resources like FAQs and guides to help players get the most out of our games.
• Engage with our gaming community on social media and forums to keep the conversations lively and positive.
• Monitor player feedback to identify trends and provide insights to the team for new game features.

Requirements

• Great communication skills to help players with any questions or issues they might have.
• A passion for gaming and understanding of mobile gaming apps.
• Problem-solving skills to quickly figure out solutions and keep players happy.
• Ability to work in a team and collaborate with developers and designers.
• Flexibility to handle different tasks and adapt to new challenges in a fast-paced environment.
• Centrally located office on Berlin's iconic Kurfürstendamm, complete with a rooftop offering amazing views of the city
• Above-average compensation
• Company laptop
• Company stock options
• Free beverages

Join First Bananas as a Customer Support Specialist! Be part of our fun, innovative team and help us create gaming experiences that players love. Apply now and let’s make games awesome together!

We’re First Bananas, and we’re all about creating awesome iGaming products. Every game, every app, everything we make is built to be fun, fair, and really cool to use. Our developers and designers are gamers at heart—they know what makes a game worth your time. We keep things fresh and exciting, always cooking up new ways to play. Sustainable impact? Absolutely. We play by the rules to make sure our games are good for everyone.