Customer Support Specialist - Night Shift (Fully Remote)

• First-line support handling customer and internal user requests via chat, email, and phone in English.
• Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by providing technical diagnostics and collecting information.

Qualifications:

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute).
• Excellent customer advocacy and communication skills.

What We Offer:

• Competitive salary and flexible working hours.
• Remote, hybrid, or office work options with work from anywhere up to 45 days per year.
• Private medical insurance for you and your family, plus additional vacation and sick leave days.

Gcore

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.