Customer Support Specialist

Join to apply for the Customer Support Specialist role at XM

Join to apply for the Customer Support Specialist role at XM

German-Speaking Customer Experience Officer - Cyprus, Greece or Remote

The position:

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and taking actions as required.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Main requirements:

• Degree in a business-related field.
• Client handling experience in the financial services sector is a definite plus.
• Fluent German speaker with excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Valid work permit required.

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Business Development, and General Business

• Industries

  Financial Services and Technology, Information and Media

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