D2C Business Operations Manager CEE (m/f/d)

In this role, you will drive operational excellence for SharkNinja’s Direct-to-Consumer business in Central and Eastern Europe. You’ll partner with regional teams to deliver commercial and operational objectives, turning data-driven insights into action. You’ll own performance reporting, monitor KPIs, and coordinate cross-functional initiatives to boost customer experience and trading results. This position offers impact across CE & EE markets and opportunities to shape growth in a fast-paced consumer business.

• health insurance
• retirement plans
• paid time off
• employee stock purchase options
• wellness programs
• product discounts

• Identify and implement opportunities to improve performance, processes, and scalability across the DTC business in CE & EE
• Partner with eCommerce, CRM, Performance Marketing, Finance, Supply Chain, and Analytics to support objectives
• Own DTC reporting, dashboards, and trading metrics with actionable insights
• Monitor website performance, conversion, customer behavior, revenue, and KPIs to identify growth opportunities
• Support trading reviews (weekly, monthly, quarterly) and translate findings into actions
• Coordinate cross-functional initiatives to improve customer experience, efficiency, and performance
• Support promotional planning, product launches, seasonal events, and peak trading activities
• Collaborate with Supply Chain and Demand Planning to ensure product availability and inventory planning
• Lead process improvement initiatives to enhance reporting accuracy and efficiency
• Track progress against business objectives and keep stakeholders informed
• Work with local markets to translate insights into actionable plans
• Foster a culture of continuous improvement and operational excellence across the region

• Experience in Business Operations, eCommerce Operations, Commercial Operations, DTC, Strategy, Consulting, or related function
• Experience supporting or managing Direct-to-Consumer eCommerce in consumer goods, retail, or high-growth brands
• Strong analytical skills to translate data into actionable recommendations
• Advanced Excel and experience with reporting tools, dashboards, BI platforms
• Knowledge of eCommerce and DTC metrics (conversion, traffic, acquisition, retention, revenue)
• Excellent stakeholder management and cross-functional collaboration
• Strong project management and multi-priority organization
• Commercial mindset focused on growth, customer experience, and efficiency
• Proactive, solutions-oriented approach with continuous improvement
• Excellent communication/presentation skills for diverse audiences
• Self-starter, ambitious, curious, and comfortable challenging status quo
• Fluency in English and German; additional CE/EE languages advantageous

• Analytical mindset
• Stakeholder management
• Project management
• Advanced Excel
• Reporting tools and dashboards
• Business intelligence platforms