Data Center / Desktop Support Engineer

Job Title

Data Center / Desktop Support Engineer – Location: Frankfurt and Berlin. Job Type: FTC or Contract. Work Mode: On‑site.

Job Description

We are looking for a hands‑on Data Center / Desktop Support Engineer with strong “hands and feet” support experience to provide onsite technical assistance for IT infrastructure, hardware, and end‑user systems.

Key Responsibilities

• Provide onsite “hands and feet” support for Data Center operations and Desktop Support activities.
• Install, troubleshoot, and replace hardware components including servers, desktops, laptops, monitors, printers, and network devices.
• Perform rack and stack activities, cable management, patching, labeling, and basic connectivity checks.
• Support server reboot, hardware diagnostics, and physical equipment inspection in the Data Center.
• Coordinate with remote technical teams for incident resolution and infrastructure maintenance.
• Handle OS installation, software configuration, user account support, and peripheral setup.
• Monitor tickets and ensure timely resolution as per SLA requirements.
• Maintain asset inventory and update documentation for hardware movements and changes.
• Provide support for Microsoft Windows environment, Office 365, VPN, and basic networking issues.
• Assist in IMAC activities (Install, Move, Add, Change) for IT equipment.

Required Skills

• Experience in Data Center support or Desktop Support role.
• Good knowledge of Windows OS, hardware troubleshooting, and basic networking concepts.
• Hands‑on experience with rack & stack, cabling, and remote hands support.
• Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
• Understanding of LAN/WAN, TCP/IP, printers, and end‑user device support.
• Ability to work in shifts and provide onsite support when required.
• Strong communication and coordination skills.