Deliverability Strategist

Duties and Responsibilities

• Manage an assigned book of business with professionalism and accountability
• Develop proactive, preventative deliverability strategies based on current industry trends
• Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations
• Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms
• Monitor delivery metrics, create data‑driven plans, and communicate results in a structured, impact‑focused format
• Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting
• Handle technical objections with clarity, connecting technical solutions to customer business goals
• Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies
• Deliver a high standard of customer experience through consistent, clear, and solution‑oriented communication
• Cultivate long‑term relationships across the book of business, aligning with shared strategic goals and executive‑level stakeholders
• Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned
• Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions
• Participate in service delivery that supports Customer Success renewal processes
• Track project scope and timeline adherence, communicating risks proactively to management
• Learn budget management fundamentals and participate in budget tracking activities
• Support case study development by documenting customer success stories and measurable outcomes

Required Skills and Abilities

• Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue
• Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive‑level contacts
• Solution‑oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations
• Strong relationship management and influence skills with the ability to find common ground and guide customers tow