Dental Patient Coordinator – Oral Surgery

Responsibilities

• Manage appointment scheduling and patient reminders
• Coordinate completion of new patient forms, consent forms, and payment requirements prior to appointments
• Maintain and organize patient records and documentation
• Respond to patient inquiries and correspondence
• Coordinate communication between patients and healthcare professionals
• Assist with pre-operative and post-operative patient coordination
• Ensure required medical clearances and health documentation are completed prior to surgery
• Support the treatment coordinator with administrative tasks and documentation preparation
• Prepare reports, spreadsheets, and documentation trackers
• Maintain accurate information within the Open Dental practice management system
• Assist with insurance coordination and EOB processing
• Ensure all patient communication and records follow HIPAA compliance standards

Requirements

• Active Registered Nurse (RN) license required
• Experience reviewing patient medical histories and medication lists
• Basic familiarity with medications commonly used in surgical or dental settings
• Familiarity with medical and dental terminology, particularly related to oral surgery
• Knowledge of oral surgery workflows is highly preferred
• Strong front desk experience, preferably in a dental or oral surgery practice
• Extensive experience with appointment scheduling, patient communication, and front desk coordination
• Ability to manage complex, multi-step patient workflows efficiently
• Excellent communication and customer service skills
• Experience with Open Dental (required; hands‑on experience is non‑negotiable)
• Delta Dental insurance integration (EOB processing) is preferred
• Zoom Phone experience
• Strong understanding of HIPAA compliance and patient confidentiality
• High attention to detail and organizational skills
• Strong critical thinking and problem‑solving abilities
• Ability to work independently with minimal supervision
• Strong focus, productivity, and accountability in a remote work environment
• Quick learner who can follow instructions closely and adapt to new workflows
• Comfortable working confidently in a fast‑paced surgical practice
• Candidates with experience in the following roles are strongly preferred: Medical Receptionist, Medical Scribe, Patient Care Coordinator, Dental Receptionist, Healthcare Administrative Assistant
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)
• Must be available for video meetings with your camera on (when needed)
• Reliable laptop or desktop computer.
• High-speed internet connection (minimum 10 Mbps).
• Noise‑canceling headset.
• Webcam for virtual meetings.
• Quiet, professional workspace.

Core Competencies

Demonstrates expertise in patient coordination, appointment scheduling, and maintaining compliance with HIPAA standards. Proficient in using Open Dental for managing patient records and communication in a fast‑paced surgical environment.