Deployment Lead

Overview

Taktile is transforming how financial institutions leverage AI for critical decisions. As we scale our enterprise customer base, we're looking for an Applied AI Engagement Manager to serve as the strategic partner who ensures our customers successfully implement and unlock maximum value from AI-driven decision-making. In this post-sale role, you'll be the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact.

What You’ll Do

• You will act as the strategic partner and primary point of contact for enterprise customers post-sale and coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time
• You translate complex business problems into workflows and product configurations and become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers
• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
• Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams

Ideal, But Not Required

• You have experience in implementing AI at scale in enterprise context
• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
• You demonstrate strong analytical skills and have a hands-on mentality
• You have knowledge of APIs and know the basics of Python and SQL
• You are willing to travel up to 40% of the time

Our Offer

• Work on hard, meaningful problems with real-world impact.
• Receive top-of-market equity and cash compensation.
• Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes.
• Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world.
• Shape how enterprise SaaS is delivered at scale.
• Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Use the equipment of your choice including a meaningful home office set-up.

About Us

Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions — like who to onboard, how to underwrite, or when to flag suspicious activity — with full visibility and control.

By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision-making in real time as markets, customer behavior, and risks evolve.

Our mission is to build the world’s leading platform for automated decision-making in financial services — setting the standard for how AI is applied responsibly and effectively in this industry.

We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast-growing startups and enterprise leaders.

Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we’re building a world-class organization across all functions and levels to power the next generation of AI-driven decision-making in financial services.

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