Deputy Store Director / Assistant Store Manager Flagship Store (m/f/d)- Cologne

Position

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job Responsibilities

Your mission

• Lead your team in the flagship store alongside the Store Director and hold a leadership and management position in their absence.
• Provide support to ensure store operations are carried out efficiently. At RIMOWA our deputy store managers support the store directors with task delegation, cashiering, personal management and inventory management.
• You are also responsible for building, manage and develop a thriving store team.
• Drive strategic growth through careful analysis of product and consumer trends. Support the store director, in driving sales performance, monitoring KPIs, and implement strategies to maximize revenue and profitability.
• Provide an outstanding and unforgettable client experience. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journey is our top priority.
• VIP Client Management: Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty. Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers and foster a strong private appointment culture.
• Aligning with the store directors strategic vision, manage all aspects of the Client Care Service in the Store, adapt global strategies to ensure high-quality customer care post-purchase, collaborate closely with cross-functional teams to enhance customer satisfaction and loyalty while contributing to the overall growth and success of RIMOWA.
• Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies the our values, collaborates with their colleagues and is always there to lift the team spirit.

Profile

Your Experience And Skills

• Passionate about storytelling, lifestyle, luxury and travel.
• Experienced with people management (min 5 years) and look to drive personal growth for those in your team.
• Strong Leadership skills and experience with training and coaching team-members.
• Confident in your inter-personal skills and excel in dealing with both team members and clientele.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Have a great eye for visual details and are eager to achieve team objectives.
• Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.
• Experienced in the luxury sector.
• Computer skills proficient with digital tools and POS.
• Fluent in German and English. Additional languages are a plus.

Additional Information

Our offer

• A competitive salary based on your experience
• 30 days annual leave (full time)
• Subsidy for your JobTicket (Deutschlandticket)
• Free or subsidized Urban Sports membership
• Lunch-Tickets
• Access to Job-bike-leasing
• A company pension plan
• Staff discount on RIMOWA products as well as other LVMH Family & Friends offers and corporate benefits
• Company iPhone and your own RIMOWA suitcase (after passing the probationary period for unlimited contracts)
• Regular product training to continuously expand your know-how in the luxury segment

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on