Deskside IT Support Specialist _ Frankfurt

Location Frankfurt, Germany

Type Full-time | On-site

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for an experiencedDeskside IT Support Specialist to join our team in Germany.

Responsibilities

• Provide onsite and remote IT support for hardware, software, and network-related issues
• Support VIP users and ensure timely issue resolution within SLA
• Handle incidents through ServiceNow and other support channels
• Install, configure, image, and deploy laptops/desktops and authorized software
• Troubleshoot Windows, Mac, mobile devices, printers, and conferencing tools
• Support IMAC activities, asset management, and device lifecycle processes
• Assist with hardware replacements, user account support, and IT equipment setup

Requirements

• 3–5 years of Deskside Support experience
• Strong knowledge of Windows & Mac environments
• Experience with Active Directory, SCCM, JAMF, ServiceNow, or similar tools
• Networking knowledge (VLAN, DHCP, DNS)
• Valid pertmit to work in Germany
• Fluent German and business-level English required