Digital Project Manager

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

We are looking for a Digital Product Manager to lead the strategy, development, and adoption of digital solutions within our global organization. The person in this role will oversee the end-to-end lifecycle of a portfolio of digital products, from design to implementation, optimizing business value and user satisfaction. The role aims to enhance user experience, increase operational efficiency, and support scalable business growth through digital channels.

• Define and maintain the digital product vision aligned with business priorities
• Identify opportunities for digitalization of processes and user journeys
• Build and manage a value-driven product roadmap
• Develop business cases and define key performance indicators (adoption rate, cost reduction, productivity, contribution to revenue)
• Monitor product performance and drive continuous improvement
• Ensure strong focus on customer satisfaction and operational impact
• Lead agile development cycles in collaboration with technical delivery teams
• Translate business needs into clear product requirements, define test strategy and scope and contribute to testing activities
• Ensure integration with enterprise platforms (e.g. SAP, CRM, IoT, data analytics environments)
• Act as key interface between “Climate Solutions Europe” service teams, countries and digital functions
• Support deployment, communication and adoption of new solutions. Lead the rollout of new functionalities and train local teams in countries
• Contribute to service transformation initiatives
• Design seamless omnichannel self-service journeys
• Capture user feedback and data insights to refine product strategy

Requirements

• 5-10+ years in digital product management, service digitalization or customer platform leadership
• Experience in B2B service environments or industrial/service operations is a strong advantage
• Proven track record delivering customer-facing digital solutions
• Strong business and service process understanding
• Agile product management and stakeholder leadership
• Data-driven mindset
• Exposure to AI, automation or connected services is a plus
• Ability to operate in an international matrix organization
• Master’s degree in business, engineering, digital or equivalent
• English C1
• German and/or French is a plus
• 25% travel

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We intend to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.