Diploma Student/Intern (m/f/d) - Global Ombuds Office | Learning & Development / Conflict Management

About Us

The Global Ombuds Office provides employees with a confidential, independent, and informal resource for addressing workplace concerns, resolving conflicts, and navigating challenging situations. In addition, we design and implement preventive initiatives that foster a respectful workplace culture, constructive conflict resolution, and positive collaboration.

We are looking for a motivated intern with an interest in learning and development, adult learning, organizational psychology, communication, and conflict management.

Your Responsibilities

• Support the design, development, and continuous improvement of training programs and workshops on topics such as conflict management, communication, respectful collaboration, and psychological safety
• Develop engaging learning materials, presentations, and interactive learning and e‑learning content
• Assist with the planning, coordination, and delivery of training sessions, workshops, and information events
• Support the evaluation of training initiatives by analyzing participant feedback and identifying opportunities for continuous improvement
• Conduct research on current academic findings and best practices in learning and development, adult learning, and conflict management
• Coordinate administrative tasks related to training activities, including participant management, scheduling, and communication
• Contribute to international projects that promote a positive organizational culture and constructive conflict management

Your Profile

Advanced or completed Bachelor’s degree, preferably in one of the following fields:

• Psychology (especially Industrial/Organizational Psychology or Business Psychology)
• Education or Adult Learning
• Pedagogy or Educational Sciences
• Human Resource Development or Human Resource Management
• Business Education
• Mediation and Conflict Management
• Organizational Development or a related field

• Strong interest in learning and development and the design of modern training programs
• Enthusiasm for communication, conflict resolution, and interpersonal dynamics
• Creativity in developing instructional concepts and learning materials
• Structured, independent, and detail‑oriented working style
• Excellent communication and organizational skills
• Fluency in both German and English, written and spoken

What We Offer

• Insight into the work of a global Ombuds Office within an international corporate environment
• Opportunity to contribute to innovative learning and development projects with global impact
• Practical experience in learning and development, adult education, organizational psychology, and conflict management
• The opportunity to contribute your own ideas to the development of new training and workshop concepts
• Collaboration with experienced professionals and international stakeholders
• A supportive, interdisciplinary, and international working environment

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: